BookR Cancellation and Refund Policy

Effective Date: [Effective Date]

1. PURPOSE

This Cancellation and Refund Policy governs cancellations, refunds, booking modifications, and related matters arising from Transactions conducted through the BookR Platform.

BookR reserves the right to modify this Policy from time to time.

2. FLEXIBLE CANCELLATION POLICY

Unless otherwise specified by BookR, Transactions are subject to the following Flexible Cancellation Policy:

2.1 Full Refund.

A Renter who cancels a Booking more than forty-eight (48) hours before the scheduled Rental Period shall receive a refund of:

(a) 100% of the rental amount paid; and (b) 100% of the Platform Fees paid. The refund of Platform Fees mirrors the rental refund percentage — Fees are refunded at the same rate as the rental, not at a rate BookR selects.

2.2 Partial Refund.

A Renter who cancels a Booking between twenty-four (24) and forty-eight (48) hours before the scheduled Rental Period shall receive a refund equal to:

(a) 50% of the rental amount paid; and (b) 50% of the Platform Fees paid. The refund of Platform Fees mirrors the rental refund percentage — Fees are refunded at the same rate as the rental, not at a rate BookR selects.

2.3 No Refund.

A Renter who cancels less than twenty-four (24) hours before the scheduled Rental Period shall generally not be entitled to a refund.

BookR reserves the right to make exceptions in extraordinary circumstances.

3. OWNER CANCELLATIONS

Owners are expected to honor accepted Bookings.

Where an Owner cancels a confirmed Booking:

(a) the Renter may receive a full refund; (b) the Owner's Account may be subject to review; (c) repeated cancellations may result in restrictions or suspension.

4. FAILURE TO PICK UP

Failure of a Renter to retrieve an Item during the agreed Rental Period may be treated as a cancellation and may result in forfeiture of applicable refund eligibility.

5. EXTENUATING CIRCUMSTANCES

BookR reserves the right to provide refunds, credits, partial refunds, or alternative resolutions where extraordinary circumstances exist, including:

(a) natural disasters; (b) severe weather events; (c) governmental restrictions; (d) emergencies; or (e) other circumstances determined by BookR.

6. DISCRETIONARY DETERMINATIONS

All refund determinations shall be made by BookR in its sole and reasonable discretion.

Nothing contained in this Policy guarantees a refund in any particular circumstance.

7. RELATIONSHIP TO OTHER POLICIES

This Policy should be read together with:

(a) Terms of Service; (b) Rental Agreement; (c) Fee and Payout Schedule; and (d) other applicable Platform policies published by BookR.

Terms used in this Policy and not defined here have the meanings given to them in the Terms of Service. "Platform Fees" and "Fees" have the same meaning, defined in Terms of Service Article I by reference to the Fee and Payout Schedule.

In the event of a conflict between this Policy and the Terms of Service, the Terms of Service shall govern.

8. CONTACT INFORMATION

Questions about a cancellation or a refund may be directed to:

BookrApp, LLC

1120 Moraine Drive, Woodstock, IL 60098

jacksonlyons@bookr-app.com

[Support Telephone Number]

BookR may update its contact information from time to time without amending this Policy.