BookR doesn't sell insurance, and we don't promise coverage we can't stand behind. Here's exactly how damage, loss, and theft work on BookR, in plain words.
You've probably seen rental sites advertise big coverage numbers. Read their terms and the money is often paid only if the platform decides to pay it, after deductibles and exclusions, and some say they can drop the program at any time. A number like that tells you the most you could ever get, not what you'll actually get.
We'd rather tell you the truth up front. BookR doesn't insure items, owners, or renters, and doesn't offer a protection plan or a guarantee. What we do is make the rules clear before anyone books, keep a record of every handoff, and help you settle things fairly.
The whole process, start to finish.
Owners can set a post-rental charge limit, up to $500 and never more than the item's used value. It's shown before anyone books. Without one, nothing can be charged after the rental.
Both of you photograph the item in the app at pickup and return. Those photos are the record if anything goes wrong.
If there's damage, the owner (or the renter) opens a claim. You get 5 business days to agree in messages: accept, counter once, or send it to BookR.
BookR looks at the photos and messages from both sides and sends an itemized decision with its reasons.
If the renter disputes BookR's decision, BookR doesn't charge them. Both of you get the full claim record.
You never have to buy an add-on policy, read an insurer's fine print, or file with a claims department to rent or list on BookR. Problems stay between the two people involved, with BookR helping, and every step happens in the app.
Most rentals go fine because people treat each other's things with care. BookR is built to help that happen.
Renters and owners can verify a government ID. Verified people get a badge others can see.
Only a renter who completed a rental can review the owner, so every review comes from a real booking.
Message each other first. Ask about condition, use, and pickup before anyone commits.
No deposits and no holds on your card. The most that can ever be charged is shown before you book.
You don't need any of this to use BookR. But if you already have coverage, it's worth knowing what it does and doesn't include. Policies vary a lot, so check yours.
Some cards have benefits like purchase protection, but many specifically exclude rented or leased items, and rental-car coverage usually covers only cars. Check your card's guide to benefits before counting on it.
Some policies pay a small amount, often $500 to $1,000, for accidental damage you cause to someone else's things. Ask your insurer whether that applies to borrowed or rented items.
Many policies don't cover your things while they're rented out to someone else. If you list valuable gear, ask your insurer about it, or about a policy that covers specific items.
BookR doesn't carry business insurance yet. When it does, that policy will protect BookR as a company. It won't cover your items or you, and we won't describe it as if it does.
This page is a plain summary. The rules themselves are in our Rental Agreement (section 6), Terms of Service, and Insurance Disclosure.